Returns

All refunds or exchanges must be requested within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.  There is a 15% restocking fee on all returns. Items that are exchanged will receive free shipping. 

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Discounted items are final and cannot be returned or exchanged.
• Returned items must still have tags and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps: 

1. Reply to your order confirmation email to request which products you want to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.

If you require further assistance, please contact our customer support team by email at hello@madamedope.com